Thank you for choosing us to do your treatment. I’d like to introduce myself I’m Denise the owner and will be happy to help you with any questions you have. Please take a minute to read all the following information as it’s important to your treatment.
Booking Process
Please check all contra-indications before booking an appointment as a non-refundable booking fee of 50% is required when making a booking. This will be deducted from your final bill on the day of the treatment. The best way to book an appointment with us is via our online booking system, please fill out as much information as possible. A confirmation email (please check you junk) will be sent with the full address and any other information you will need to know. If you are new to us we will then email you a record card (or a few different record cards, depending how many treatments you have booked) please fill this in when you receive it, again with as much information as possible so we have time to read the record card before your appointment. Also please note with the colon hydrotherapy being large appointments any appointment changes (ie moving the date) can only be made once any changes after that and the booking fee will be lost.
Deposits
All appointments require a non-refundable booking fee of 50% when making a booking. This will be deducted from your final bill on the day of the treatment.
Also please note with the colon hydrotherapy being large appointments any appointment changes (ie moving the date) can only be made once any changes after that and the booking fee will be lost.
Refunds
Refunds are not offered on any treatments provided. We go through a thorough consultation process during your treatment, where I check that you are happy at each stage. So I am confident you will be delighted with the outcome.
Consultation process
If you are new to us we will then email you a record card please fill this in when you receive it, with as much information as possible so we have time to read the record card before your appointment. We may phone you before your appointment if we need to check any information on the record card
Right to Refuse Service
We do reserve the right to refuse service to anyone who acts like a fool and bothers all of the other paying customers around them. If the customer is too rowdy and causing a scene. The customer threatens an employee or the business owner, or if the customer is being drunk, on drugs or being inappropriate at all
We reserve the right to refuse service if I do not feel that it is suitable or appropriate to treat you. It is important that we are a right fit for each other. I will refuse treatment under the following circumstances (included, but not limited to):
* If you are under the influence of alcohol or drugs.
* If you are under 18 years of age, or you are unable to produce ID to prove your age.
* Any aggressive behaviour or rudeness will not be accepted.
* If you have a contraindication or health condition that means you are unsuitable for treatments.
* If there have been multiple cancellations or any payment issues previously.
* If I believe or discover any dishonest practice is or has taken place, such as someone who has attempted to obtain professional services without paying or has used social media in an abusive and damaging way.
Punctuality/Late arrivals
Please arrive on time for your appointment. Please note that if you are late for your appointment, we will have to shorten your treatment time by deducting the minutes that you are late by. In some cases we may not be able to carry out your treatment at all and this will result in you losing this appointment and booking fee. If you are late more than two occasions then your next appointment you will be required to pay for the treatment in full. If lateness persists after you have booked another treatment you will lose the full payment of the treatment you have purchased.
No shows
Should you not show for your appointment we reserve the rights to charge you for the full appointment at your next service with us.
Cancellations
Any changes to the booking date and time must be notified 24hrs prior otherwise the booking fee will not be carried over to a new booking. Also please note with the colon hydrotherapy being large appointments any appointment changes (ie moving the date) can only be made once any changes after that and the booking fee will be lost.
Age requirement for treatments
Treatment require’s the age consent to be over 18yrs (this is for insurance purposes)
Refunds
Refunds are not offered on any treatments provided. We go through a thorough consultation process during your treatment, where I check that you are happy at each stage. So I am confident you will be delighted with the outcome.
Children on premises
Unfortunately due to insurance children are not able to attend appointments with their parents or guardians, or to be left in the reception area unattended while other clients are having treatments.
Mobile Phones
We politely ask you to turn off your mobile phones when you arrive for your appointment.
Complaints procedure
As we go through a full consultation process both before and during your treatment, I am confident that you will love your results. However, if you are not happy with your treatment then please notify me in the following way:
Please telephone me in the first instance to discuss your concerns. If we are not able to resolve your concerns over the telephone, then please put your concerns in writing to me and email Info@thecolonclinic.co.uk.
Please allow 2 working days for a response (Tuesday to Saturday working days, excluding bank holidays and annual leave).
Personal information
You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both land line and mobile telephone numbers and email address.
If you are unsure about anything or have any questions please call us
Thank you for your understanding and we look forward to seeing you
info@thecolonclinic.co.uk