Clinic Policy

Cancellation Policy                                                                                                                                                                                                                        

We understand that events and unavoidable circumstances mean that treatments may have to be cancelled or rearranged. We do ask that any appointments you want to cancel are done so at least 24 hours prior to treatment. If a treatment is cancelled last minute your booking fee will not be refunded. If you do not arrive to your appointment and have not informed us you are not attending your booking fee will not be refunded and you will have to pay up-front for treatments in the future.


If you are late for your appointment our therapists will do our best to accommodate you. If you arrive more than 15 minutes late, your appointment may have to be rescheduled. For new clients we do recommend you arrive 15 minutes early to fill out any necessary paperwork for your treatment.

Friends & Family

We do understand you may wish to bring friends or family with you to your appointment, but unfortunately our clinic only allows room for the therapist and the client. Friends and family are more than welcome to wait in our reception although we do ask any children under 16 have adult supervision at all times. We do not have the facilities or staff to look after children while you are in treatment.

Pet policy

Animals are not permitted in the salon, please do not bring your pets with you when attending the salon, we will not be able to carry out treatments if pets are with you, for health and safety reasons.

Guide dogs/support dogs are permitted.

Booking Fee

When booking in for a treatment we do require a £20 booking fee to secure your treatment. This can be paid over the phone or paid in clinic, and must be done within 48hours of booking. Booking fees are non-refundable and will be deducted from treatment price on the day.

Personal belongings

We cannot be held responsible for any belongings brought into the salon; a basket is in the clinic room for all personal property and will stay in the treatment room with you. Please ensure all belongings are taken with you when leaving the treatment room.

Gift Vouchers

Gift vouchers cannot be exchanged for cash, nor will cash be given for unused balances. Gift vouchers must be used within 3 months of purchase. Gift vouchers are non-refundable.


Courses must be paid for upfront; if a course of 3 treatments is bought they must be used within 3 months and a course of 4 in 4 months. Courses cannot be shared between clients.

Preparing for treatment

Please ensure you have visited our website and read our information on what to do before arriving for your treatment. If you are unsure or have any questions please don’t hesitate to call us and ask.

Health conditions/Allergies/Injury

Before booking your treatment please visit our website and check you have none of the contra-indications listed. If you are unsure whether a health condition or injury may prevent the treatment and it is not listed please call us and ask.

Please let the therapist know when booking if you have any allergies as this may prevent or restrict the treatment and can ensure your wellbeing throughout your visit to the clinic.

If you have any recent injuries that you believe may restrict or prevent the treatment please make the therapist aware before booking.

If you believe you may be pregnant or you are aware you are you must notify your therapist, as you will not be permitted to have a treatment.


Clients under 18 are not permitted to have any treatment in our clinic.

Mobile phones

We do allow mobile phones to be on while you are in treatment but please ensure you have your phone with you as when you are the treatment bed you will not be able to get off until after the treatment has finished. Please ensure your mobile phone is on silent as other treatments are also going on.


If you have any questions regarding any of our policies please feel free to contact us on

01422 747073 



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